November 17, 2021
Apple announces self-service repair
Apple parts, tools and manuals – starting with the iPhone 12 and iPhone 13 – available for consumers
CUPERTINO, CALIFORNIA Apple today announced Self-Service Repair, which will give customers who are comfortable doing their own repairs access to genuine Apple parts and tools. Available first for the iPhone 12 and iPhone 13 lineups, and soon to be followed by Mac computers with M1 chips, Self Service Repair will be available early next year in the US and will expand to other countries. throughout 2022. Customers join more than 5,000 Apple Authorized Service Providers (AASPs) and 2,800 independent repair providers who have access to these parts, tools and manuals.
The initial phase of the program will focus on the most commonly serviced modules, such as the iPhone screen, battery, and camera. The ability to perform additional repairs will be available later next year.
“Creating better access to genuine Apple parts gives our customers even more choice if a repair is needed,” said Jeff Williams, Apple’s chief operating officer. “Over the past three years, Apple has nearly doubled the number of service locations with access to genuine Apple parts, tools and training, and we now offer an option for those who want to do their own repairs.”
Apple makes durable products designed to withstand the rigors of everyday use. When an Apple product requires repair, it can be repaired by trained technicians using genuine Apple parts at thousands of locations, including Apple (in-store or by mail), AASPs, independent repair providers and now product owners capable of performing repairs. themselves.
To ensure that a customer can perform a repair safely, it is important that they first consult the repair manual. Next, a customer will place an order for genuine Apple parts and tools using the Apple Self Service Repair online store. After the repair, customers who return their used part for recycling will receive a credit towards their purchase.
The new store will feature over 200 individual parts and tools, allowing customers to perform the most common iPhone 12 and iPhone 13 repairs.
Self-service repair is intended for individual technicians with the knowledge and experience to repair electronic devices. For the vast majority of customers, visiting a professional repair center with certified technicians who use genuine Apple parts is the safest and most reliable way to get a repair.
Expanded Access to Apple Repairs
Over the past three years, Apple has nearly doubled the number of service locations with access to genuine Apple parts, tools and training, including more than 2,800 Independent Repairers. The growing Independent Repair Provider Program was originally launched in the United States in 2019 and has since expanded to over 200 countries, giving independent repair shops access to the same training, parts and tools than other Apple Authorized Service Providers.
Additionally, Apple continues to provide convenient repair options to customers through its global network of more than 5,000 AASPs that help millions of people with in-warranty and out-of-warranty service for all Apple products.
By designing products for durability, longevity and increased repairability, customers benefit from a durable product that retains its value for years. Apple also offers years of software updates to introduce new features and functionality.
Apple revolutionized personal technology with the introduction of the Macintosh in 1984. Today, Apple leads the world in innovation with the iPhone, iPad, Mac, Apple Watch and Apple TV. Apple’s five software platforms – iOS, iPadOS, macOS, watchOS and tvOS – deliver seamless experiences across all Apple devices and provide users with groundbreaking services including the App Store, Apple Music, Apple Pay and iCloud . Apple’s more than 100,000 employees are dedicated to making the best products on earth and leaving the world a better place than we found it.
Gabi Condarco – Quesada
Apple Media Phone Support