In late 2021, Apple Stores and Apple Authorized Service Providers gained access to a new “AirPods Firmware Updater” diagnostic tool to update a customer’s AirPods Pro to the latest firmware version if needed.
In an internal memo today, obtained by MacRumors, Apple has announced that the tool is now able to update the firmware of second-generation AirPods as well. AirPods Pro and second-generation AirPods are now listed as supported models, but not third-generation AirPods or AirPods Max.
The tool allows technicians with access to Apple Service Toolkit 2 to install the latest firmware on a customer’s AirPods in certain scenarios, such as if the customer’s left or right AirPod failed to update or if the customer is using a non-iOS companion device.
The Firmware Update Tool is for internal Apple use only. Beyond visiting an Apple Store or Apple Authorized Service Provider, customers have no direct way to update their AirPods firmware. In general, AirPods connected to an iPhone or iPad should automatically update to the latest firmware after a short period of time, and it can be helpful to keep AirPods in their charging case and connected to a power source .
(Thank you, @StellaFudge!)
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